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Where are the majority of your recent dining experiences?
  Casual
  Casual and Upscale
  Upscale Casual
  Upscale casual and fine dining
  Fine dining

Do these restaurants take reservations?
  Yes
  No

I will answer the following questions as they relate to
  Casual
  Upscale casual
  Fine Dining

Should reservation processes be
  Telephone only
  Online only
  Both telephone and online

How many times do you usually go out for dinner per month at restaurants that take reservations?
  4 or more
  2 or 3 times
  Once
  Never

Is the ability to make a reservation a key factor in the restaurant you choose to dine at?
  4 or more
  2 or 3 times
  Once
  Never

How often do you usually make a reservation for a Business Dinner?
  Always
  Usually
  Sometimes
  Never

How often do you usually make a reservation for a Social Dinner?
  Always
  Usually
  Sometimes
  Never

How often do you usually make a reservation for a Special Occasion Dinner?
  Always
  Usually
  Sometimes
  Never

I expect that my table will be ready when I arrive at the restaurant.
  Strong Disagree
   
   
   
  Strongly Agree

If I have a large party, I expect that we will only be seated once everyone has arrived.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that I need to come with the same number of people specified in my reservation.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that even if I'm late, the restaurant will hold a table for me.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that I will have the table for the evening.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that if I'm not going to be able to make it, I need to call and cancel the reservation.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that if I'm running late by more than a few minutes, I need to call the restaurant and let them know.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that it is all right to be late by around 20 minutes.
  Strong Disagree
   
   
   
  Strongly Agree

I expect that if I don't show up and don't cancel my reservation, the restaurant will charge me a fee.
  Strong Disagree
   
   
   
  Strongly Agree

If I arrive on time for my reservation I consider it acceptable to expect to wait up to 15 minutes to be sat?
  Strong Disagree
   
   
   
  Strongly Agree

Which restaurant groups should have a reservation policy?
  Casual restaurants
  Upscale casual restaurants
  Fine-Dining restaurants

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

How should the fee be calculated?
  Per person
  Per reservation

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

How far in advance are you willing to plan and reserve a specific night for a special restaurant?
  Less than one week
  One week
  Two weeks
  One month
  Two months
  Three months or more

If the only reservation for a desired restaurant is 30 minutes earlier than you usually eat, what is the likelihood that you will take the reservation? (1 = Not Likely to 5 = Very Likely)
  1 - Not Likely
  2
  3
  4
  5 - Very Likely

If the only reservations for a desired restaurant is 60 minutes later than you usually eat, what is the likelihood that you will take the reservation? (1 = Not Likely to 5 = Very Likely)
  1 - Not Likely
  2
  3
  4
  5 - Very Likely

It is very difficult to get a reservation at some highly-rated restaurants. What impact does that have on your desire to get a reservation at one of those restaurants? (1 = None to 5 = A lot)
  1 - None
  2
  3
  4
  5 - A lot

I have heard of this policy before
  Yes
  No

This policy is understandable.
  Yes
  No

This policy is acceptable.
  Yes
  No

If you were to visit a non-reservation based restaurant and were told there was to be a wait for a table, how long would you consider to be a reasonable wait?
  I would leave and not wait for a table
  5-15 minutes
  16-30 minutes
  31-45 minutes
  I would be willing to wait until the table is available

What is your approximate age?
  Under 25
  25 - 39
  40 - 54
  55 and over

What is your gender?
  Male
  Female

Please indicate your highest obtained educational level
  Some high school
  High school graduate
  Some college
  College graduate
  Post-graduate

Where do you live?
  

Other (Please List) _________
  

Do you work or have you ever worked in the restaurant industry?
  Yes
  No