Online Survey for Online Shoppers

Age

  18 - 24
  25 - 34
  35 - 44
  above 44 years

Education

  Below Secondary
  Secondary Level
  College Degree
  Postgraduate Degree

Occupation

  Business owner/Entrepreneur/Self-Employed
  Manager/administrator
  Teacher/lecturer
  Self-employed/professional
  Government or military worker

  Sales, clerical, or service worker
  Machine operator or trade worker
  Student
  Others: Please specify ______

Monthly Income

  P 10,000 below
  P 10,001 - 20,000
  P 20,001 - 50,000
  P 50,001 - above

Where do you usually access the Internet?

  Home
  Office (at work)
  Both at home and in the office
  Internet cafés
  Others: Please specify _____________

How much time you spent in surfing the Internet?

  Less than One Hour in a week
  Two to Four hours in a week
  5 to 9 hours in a week
  10 hours or more in a week

How are you able to learn the existence of particular websites which you can visit?

  Search Engine
  Web Links
  Friends
  Email
  Other media : Please specify _____________

What motivates you to shop and buy on the Internet?

  Save Time
  Want to Save Money
  Simpler Online Shopping Procedures
  Look for rare items.
  Others: Please specify _____________

What type of products would you prefer when purchasing online?

  Digital/Electronics/Cell Phones
  Cosmetics/Fragrances
  Books/Music
  Jewelry/Watches
  Women's Wear/Men's Wear
  Others: Please specify ______

What attracts you more when looking for items online?

  Clear attractive photos and designs
  Complete product features and product specifications
  Item feedback and review (buyer's feedback after the item's sold).
  Others: Please specify ______

What common problems do you usually encounter when purchasing online?

  Complicated purchase procedures
  Frequent website downtime
  Poor website search engine
  Complicated home page
  Low quality and Shorter warranty period
  Others: Please specify ______

How do online shopping websites handle your customer support inquiries?

  Fast answers to inquiries
  Usually take 1 or more days before providing answers to queries
  Hard to contact them offline
  Queries are not answered promptly
  Others: Please specify ______

Which websites do you think provide the most secured payment system when shopping online?

  www.ebay.ph
  www.auction.ph
  www.bidshot.com
  www.amazon.com
  Others: Please specify ______

What do you usually prefer to use when paying online?

  Credit Cards
  ATM Online (Savings Account)
  Bills Payment (Over the counter bank payment)
  Cash on Delivery (COD)
  Others: Please specify ______

Which of the following criteria do you consider the most when shopping online?

  Low (Cheaper in price)
  High price that assured the quality of the brand
  Bundle Pricing (Gift Set)
  Join bidding/auction to get item's in a low price
  Others: Please specify ______

What choice of delivery method do you prefer upon buying the items?

  Air21 (Fedex)
  LBC
  OCS
  Direct delivery
  Others: Please specify ______

Where do you usually see online shopping website advertisements?

  Online Banners/Online Advertisements
  Newspapers/Magazines
  Emails
  TV Advertisements
  Internet Café's Advertisements
  Others: Please specify ______

What is your most preferred promotional giveaway when shopping online?

  Online coupons to avail extra discounts
  Online raffle entries for every points earned
  Giving away additional freebies for every items bought
  Online Sale Special
  Others: Please specify ______