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Session_ID
  

Submit_Time
  

Question_1__What_is_your_title_
  

Question_1__Other__please_specify
  

Question 2: What department do you work in?
  

Question_2__Other__please_specify
  

Question_3__Your_company_s_industry_
  

Question_3__Other__please_specify
  

Question 4: Are you using your instruments and equipment in a lab/R&D or in a process/production setting in your facility? (choose one)
  

Question_4__Other__please_specify
  

Question 5: What is your role in the purchasing process? (choose one)

Question_5__Other__please_specify
  

Question 6: How do you find Test & Measurement and/or Process Measurement, controls supplies? (check all that apply)

Question_6__Print_Catalog_search
  

Question 6: In-house experts, colleagues, word of mouth
  

Question_6__Internet_On_line_search
  

Question_6__Sales_representatives
  

Question_6__Sales_literature_brochures

Question_6__Trade_shows
  

Question_6__Other__please_specify
  

Question 7: How do you prefer to purchase Test & Measurement and/or Process Measurement, controls supplies?
  

Question_7__Other__please_specify

Question 8: Do you buy more: (choose one)

Question_8__Other__please_specify
  

Question 9: What is more important to you when ordering instruments and equipment? (choose one)

Question_9__Other__please_specify
  

Question_10__1st_Supplier
  

Question_10__2nd_Supplier
  

Question_11__1st_Supplier
  

Question_11__2nd_Supplier
  

Question_12__1st_Supplier
  

Question_12__2nd_Supplier
  

Question 13: Overall, who is your preferred supplier for test & measurement and process controls instruments and supplies?
  

Question 14: What strengths set that preferred supplier (from Question 13) apart from other suppliers you work with?

Question 15: Have you ever recommended your preferred supplier to any colleagues?
  

Question 16: How many years have you been doing business with your preferred supplier? (choose one)
  

Question 17: What percentage of your total budget for test & measurement and/or process measurement, control supplies and equipment is spent with a catalogue vendor (print and online) (choose one)
  

Question 18: Of that percentage, what portion of your budget do you spend with your preferred supplier? (choose one)
  

Question 19: Have you ever purchased from Davis Instruments?
  

Question 20: If yes, what one word or phrase do you think of when you see the name Davis Instruments?

Question 21: Have you ever recommended Davis Instruments to a colleague?
  

Question 22: Does your company outsource any calibration services?
  

Question 23: If yes, who is your primary provider for calibration services?

Question 24: Please rate the following attributes of a Test, Measurement, Control and Calibration instruments and equipment supplier on a 1 - 7 scale, where 1 is “not important” and 7 is “critical.”
  

Question 24: Offers EDI or other automated procurement method
  

Question 24: Provides field sales support
  

Question 24: Provides calibration services
  

Question 24: Specializes in test & measurement instruments
  

Question 24: Specializes in Process Measurement, controls instruments
  

Question 25: Please rate the following attributes that may be important to you when selecting and purchasing products and services (Scale: 1 is “not important” and 7 is “critical”):
  

Question_25___b_Available_inventory
  

Question_25___b_Best__lowest__prices
  

Question_25___b_Ease_of_doing_business
  

Question 25: Hard to find/unique products
  

Question 25: Customer ServicePersonal relationship/trust
  

Question 25: Product line depth & breadth
  

Question 25: Prompt & reliable delivery
  

Question_25___b_Quality_products_brands
  

Question 25: Technical support by phone
  

Question_25___b_User_friendly_catalogue
  

Question_25___b_User_friendly_website
  

Question 26: Next, name a supplier other than Davis Instruments with which you are very familiar:
  

Question 27: Please grade that supplier you named in Question 26 against the following benefits (Scale: 1 is “does not describe” and 7 is “describes completely”):
  

Question_27___b_Available_inventory
  

Question_27___b_Best__lowest__prices
  

Question_27___b_Ease_of_doing_business
  

Question 27: Hard to find/unique products
  

Question 27: Customer ServicePersonal relationship/trust
  

Question 27: Product line depth & breadth
  

Question 27: Prompt & reliable delivery
  

Question_27___b_Quality_products_brands
  

Question 27: Technical support by phone
  

Question_27___b_User_friendly_catalogue
  

Question_27___b_User_friendly_website
  

Question 28: Lastly, we would like you to grade Davis Instruments (if you're familiar with the company) performance against the following attributes (Scale: 1 is “does not describe” and 7 is “describes completely”):
  

Question_28___b_Available_inventory
  

Question_28___b_Best__lowest__prices
  

Question_28___b_Ease_of_doing_business
  

Question 28: Hard to find/unique products
  

Question 28: Customer ServicePersonal relationship/trust
  

Question 28: Product line depth & breadth
  

Question 28: Prompt & reliable delivery
  

Question_28___b_Quality_products_brands
  

Question 28: Technical support by phone
  

Question_28___b_User_friendly_catalogue
  

Question_28___b_User_friendly_website
  

Question_29__1__Allied_Electronics
  

Question_29__2__Cole_Parmer

Question_29__3__Davis_Instruments

Question_29__4__Grainger
  

Question_29__5__McMaster_Carr
  

Question_29__6__MSC_Industrial
  

Question_29__7__Newark
  

Question_29__8__Omega_Engineering
  

Question_29__9__Ryan_Herco
  

Question_29__10__Thermo_Fisher
  

Question_29__11__Transcat

Question_29__12__Others_
  

Question 30: Would you consider buying laboratory/R&D instruments and supplies from Davis Instruments?
  

Question_30__Yes
  

Question_30__No
  

Question 30: If yes or no, please explain:

Question 31: How can a supplier of test, measurement, control and calibration equipment better serve your needs?
  

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Question_10__1st_Supplier_1
  fluke
  davis
  instruments
  shortridge
  << other >>

Question_10__1st_Supplier_2
  fluke
  davis
  instruments
  shortridge
  << other >>

Question_10__1st_Supplier_1_2
  

Question_10__1st_Supplier_2_2
  


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