Questionnaire on biometric authentication for banking applications in South - Africa

Section A - Background Information

Gender
  Male
  Female

Age (in complete years)
  Under 21 years
  Between 21 and 30 years
  Between 30 and 40 years
  Between 40 and 50 years
  Over 50 years

Ethnicity
  Black
  White
  Coloured
  Indian or Asian

Section B

This section of the questionnaire explores your general knowledge of biometric technology or the use of measurable physiological and/or behavioural characteristics to authenticate a user such as fingerprints or facial characteristics. An example of a common use of biometrics is for physical access where a person's fingerprint is scanned for a door to open.

Please indicate which one or more of the following biometric technologies you have used before.
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

If you answered None to the previous, please skip to Section C and continue there.

How often do you use biometric technology
  Always
  Often
  Sometimes
  Seldom

To what extent do you agree with the following statement?

Biometric technology increases security in general.
  Strongly agree
  Agree
  Neutral
  Disagree
  Strongly disgree

Section C

This section explores efforts in your organisation to investigate the biometric technology for banking applications.

When last has your organisation investigated the use of biometric technology?
  More than 5 years ago
  Between 3 to 5 years ago
  Between 1 to 2 years ago
  Less than 12 months ago
  Not sure
  Never

When last has your organisation conducted a proof of concept in biometric technology?
  More than 5 years ago
  Between 3 to 5 years ago
  Between 1 to 2 years ago
  Less than 12 months ago
  Not sure
  Never

Which biometric technologies has your organisation investigated before? Mark ALL applicable.
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Which biometric technologies is your organisation still investigating? Mark ALL applicable.
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Section D

This section explores the current use of biometric technology in your organisation.

Please indicate which one or more of the following biometric technologies is your organisation using for client banking applications? Mark ALL applicable.
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

How long has your organisation been using this/these technology(ies) for client banking applications?
  More than 5 years ago
  Between 3 to 5 years ago
  Between 1 to 2 years ago
  Less than 12 months ago
  Not sure
  Never

Which banking channels uses biometrics in your organisation
  Internet Banking
  Telephone Banking
  ATM
  Banking in the Branch
  Community Banking

In which banking channel do you think biometrics works well
  Internet Banking
  Telephone Banking
  ATM
  Banking in the Branch
  Community Banking

Which other banking channels do you think should use biometrics
  Internet Banking
  Telephone Banking
  ATM
  Banking in the Branch
  Community Banking

Which biometric technology do you think should be used for that area (question 19 above). Mark ALL applicable.
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Section E
This section explores your attitude and perceptions regarding the use biometric technology in your organisation

Please indicate which one or more of the following biometric types should be used for authentication in banking applications. Mark ALL applicable.

Internet Banking
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Telephone Banking
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

ATM
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Banking in the Branch
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

Community Banking
  Fingerprint
  Voice
  Palm
  Face
  Retinal
  Iris
  Signiture
  Gait
  None

To what extent do you agree with each of the following statements.
  Strongly disagree Disagree Neutral Agree Strongly Agree
  1 2 3 4 5
I think my organisation will use biometric authentication in the future
Legacy systems are impacting on the organisations ability to fully adopt biometric technology for banking applications
The culture in the South African banking sector is against the use of biometric technologies.
Legislative concerns in South Africa negatively affect banks' adoption of biometric technology
Available Standards in South Africa in biometrics negatively affect banks' adoption of biometric technology
Human cultural habits affect South African banks' adoption of biometric technology
Bank cultural habits affect South African banks adoption of biometric technology
Biometric technology is still immature for full adoption by South African banks

To what extent do you agree with the following statement?
My organisation is a leader in setting world class trends like the use of biometric authentication for banking applications
  Strongly agree
  Agree
  Neutral
  Disagree
  Strongly Disagree


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