Optimised Resolution for Global Service part Logistic
Have you cancel any services such as mobile line or cable channel recently?
If your answer for Question 1 is Yes, Please proceed with Question 2 else proceed to Question 3 What is the most important factor to you as a customer?
Thinking about your most recent contact with our Companys Customer service agent. Please rate the below Question how would you rate the agents ability to help you or to get you to someone who could help you?
How would you rate the Customer service agents overall knowledge of your problem or question?
How would you rate the Customer service agent on providing sincere, welcoming greetings and being courteous?
How would you rate the Customer service agent on helpfulness, in other words, a willingness to assist you?
How would you rate the Customer service agent on being able to help you resolve your issue/need?
Now lets talk about Play Electronic as a company. How would you rate Play Electronic on the length of time it took to find a qualified Customer service agent?
From your view Point as the customer, How do you rate our Vendor Management Inventory system? From your view Point as the customer, How do you rate our Vendor Management Inventory system?
Are you satisfied with our service which we had kept up-to-date on our processing and Business Rules, timelines and follow-up to calls for service?
From your view Point(Customer/ Customer Service agent),Please rate the service of the 3rd Party logistic Provider? Does it meets or exceeds your expectations for Turn-Around-Time (TAT).
Does the service provided meets or exceeds your expectations for professional communication (courteous, timely, complete, etc.).
Are you satisfied with the handling of our freight rates, tariffs, and carrier contracts?
Have you made any cancellation on any courier services recently?
Rate the below factor from the most to least important when you choose a cou
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